After-Sales Service
For the procurement project undertaken by Tianjin Jurunxin Environmental Protection Technology Co., Ltd., a dedicated after-sales service team has been established with full-time personnel in charge and a complete after-sales service system. For any critical failure that cannot be resolved promptly, a written technical explanation shall be provided with a definite resolution schedule.
Our company undertakes all warranty obligations within the 1-year warranty period and provides 24-hour on-site service. All products are implemented strictly in accordance with the manufacturer's warranty commitments. For hardware failures within the warranty period, a 30-minute response and on-site arrival within 2 hours are guaranteed.
A regular inspection and preventive maintenance system will be implemented with complete service records to ensure stable equipment operation. Follow-up visits will be conducted every 3 months.
Service Scope
For product or component damage caused by improper operation by the customer, our company provides professional maintenance services. Only the cost of spare parts will be charged appropriately, while labor service is complimentary.
Upon receipt of a service request, service personnel shall arrive on-site within 2 hours, ensuring an equipment availability rate of ≥99%.
After-Sales Service Plan
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We adhere to the principle of integrity and credibility, and resolve each after-sales issue with a rigorous, dedicated and responsible attitude until full customer satisfaction is achieved.
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Technical service personnel shall be certified, professionally dressed, courteous, patient, technically proficient and service-oriented.
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We prioritize customer demands and provide proactive support. We take full responsibility for every customer, every service call, every email, every project and every commitment.
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We sincerely accept customer supervision and inspection, earnestly solicit comments and suggestions, uphold the service philosophy that "the customer is always right", and continuously improve service quality.
Service Content
For all projects planned, designed, represented, implemented and completed by Tianjin Jurunxin Environmental Protection Technology Co., Ltd., we provide a full set of supporting post-commissioning technical services, including installation, commissioning and operation training.
Service Modes
1. On-site Service by Professional Technicians
During the equipment warranty period, on-site service will be provided regardless of fault severity. Experienced professional technicians will be assigned to conduct on-site engineering design, equipment installation, commissioning, fault diagnosis and troubleshooting.
2. Complimentary Equipment Warranty Service
We provide 1.5 years of free warranty and lifetime technical tracking service for all equipment supplied by our company. Within the warranty period, any equipment defects or damage caused by non-human factors will be repaired or replaced free of charge in a timely manner. After the warranty expires, only cost-based fees will be charged. During major events, we shall assist in equipment support and guarantee.
3. Hotline Support and Rapid Response
Upon receiving your notification, on-duty maintenance engineers shall rush to the site on the same day via the most efficient transportation. In case of emergency, the project manager shall also arrive on-site for command and coordination to minimize downtime. Defective components replaced by spare parts will be repaired or replaced within two weeks to maintain good standby status.